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NYork108's avatar
NYork108
6 years ago
Solved

I bought a computer with HWID ban!

Hi guys! I have a problem too with my account. I got banned too. So everybody to understand my story I have to tell everything. Like almost 2 months ago I bought my computer from my roommate, bec...
  • Zeelmaekers's avatar
    Zeelmaekers
    6 years ago

    Hey @NYork108 

    We can't really help you with banned account issue's here on AHQ
    You will need to talk to the ToS team and try to explain what you think happened.

    EA - Contact Terms of Service Team

    Note that macros, scripts and other programs that can interfere with the game and or Easy Anti Cheat can be picked up.

Zeelmaekers's avatar
Zeelmaekers
Hero+
6 years ago

Hey @NYork108 

We can't really help you with banned account issue's here on AHQ
You will need to talk to the ToS team and try to explain what you think happened.

EA - Contact Terms of Service Team

Note that macros, scripts and other programs that can interfere with the game and or Easy Anti Cheat can be picked up.

  • jumanjaydazed's avatar
    jumanjaydazed
    6 years ago

    @Zeelmaekers 

    Not trying to be a d@@k, but how can you say "we" when @KuchenBear  just gave him some suggestions? It's also a forum for people to help each other out, not just to sought out EA staff or Champions and expect a generic reply with a link.

    ❤️

    • Zeelmaekers's avatar
      Zeelmaekers
      Hero+
      6 years ago

      Hey

      It was a good suggestion and I maybe misphrased my reply.😳

      If a account gets banned the best thing is to reach out to the Terms of service team to explain the situation.

      They review the case and may or may not lift the ban.

      • NYork108's avatar
        NYork108
        6 years ago

        I did spoke with them and every time they give me the same answers. Feels like a robot answer. I don't know what to tell them more how to prove them I'm innocent. 

        Even I send them a bank the statement when I bought the computer. I really don't understand. There has to be a way to do something. 

        Thanks everyone for the replys

        I really appreciate. 

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