Forum Discussion

wadyfjg123's avatar
wadyfjg123
3 years ago

I can't get into the game

Hello,

I hope this email finds you well. I am writing to you again regarding my account problem that I have been facing for 5 days. I have contacted customer service several times but it is still not resolved. The new season has already started and I don’t want to miss out on the fun. Here is the problem I encountered in detail. My account cannot enter any game mode after entering the game lobby. I can only enter the tutorial mode. In any other mode, I am always in the matchmaking queue. This problem has been there for 5 days and I have been trying to enter the game. I am now level 100, not a novice. Why can I only play the tutorial mode? I am sure it is not my computer or network problem. I can play normally with my friend’s account on my computer. I usually use steam, and I also tried on the ea app and it didn’t work. I don’t know if this is a bug or some other problem. I just want to be able to play normally.

I appreciate your attention and assistance in this matter. I hope you can help me solve this problem as soon as possible so that I can enjoy the game normally. Thank you for your time and patience.

Sincerely,

4 Replies

  • Quirexo's avatar
    Quirexo
    3 years ago

    Hello! I am not able to queue up in game. I play on singapore 1 server, but its taking forever to queue up eve in the firing range. Any help is appreciated. Thank you 🙂

  • Anonymous's avatar
    Anonymous
    3 years ago
    Matchmaking is quite a bit longer, plus the people the game is connecting me with are clearly not right. I want action, all the time, but these people seem to just like to loot for the entire game.

    I'm going to continue to que with fill off until this is fixed, but it should be looked into quickly. I didn't have this issue prior to the update as I was rushing to get my Battle Pass maxed. ​Side note, I also noticed I don't see how many people are in que now like I did before. I'm on Steam, Windows 11.
  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    3 years ago

    @wadyfjg123 

    I am going to move your post to the technical side of things since it looks to be a technical issue and not a looking for players post.

    This way hopefully someone can help you out. 

    BTW welcome to the forum.

  • chawicrucecita's avatar
    chawicrucecita
    3 years ago

    Hello, since this morning i have tried to enter the game through both EA and Steam platforms and the menu only keeps loading infinitely, it does not let me choose a server or anything. I checked my conecction and it´s ok, i rebooted and repaired the game and even re-installed the game and nothing changes.

    Does anyone know why?