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NobuCZz's avatar
NobuCZz
Newcomer
13 days ago
Solved

I got my account back after 2 years and there is a ban

Hello, after 2 years I got my account back from the support, which I lost for no reason from the email I guess because of inactivity I guess, There is a ban on the account for something I don't know what, of course it's not my fault if my account was stolen, you can easily trace it by the IP address where the account was everywhere, I would like to ask you if it could be cancelled. I am the true founder of this account and I put a lot of money into it and I don't want to lose it because someone stole it from my email without me knowing about it. It's not fair to me please be lenient.

 

  • Hey NobuCZz​,

    Sorry to hear someone else had gotten into your account. If you haven't already, please take a look through these security steps just to help make sure things stay under your control.

    It's great to hear that you've already gotten the account itself back, but if a ban was not removed during that process it would be best to submit an appeal here so our Terms of Service team can review that ban for you.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hey NobuCZz​,

    Sorry to hear someone else had gotten into your account. If you haven't already, please take a look through these security steps just to help make sure things stay under your control.

    It's great to hear that you've already gotten the account itself back, but if a ban was not removed during that process it would be best to submit an appeal here so our Terms of Service team can review that ban for you.