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JaysKillz506's avatar
JaysKillz506
5 years ago

I have great internet but the connection to APEX servers is really bad

I have great internet connection but the connection to your servers is really bad from 5 pm to 10 pm every day. 
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey there. 

Let's try out some connection troubleshooting steps to see if we can help fix the connection issues you've been seeing. 

First, try running through the basic connectivity steps over at the EA Help website. If it keeps happening after that check out the platform-specific steps as well: 

- Xbox One

- PC

- PlayStation 4

Let me know how it goes when you have a chance. Thanks!

/Kent

JaysKillz506's avatar
JaysKillz506
5 years ago

Hi, 

I have tried these steps, the interesting thin is that other games I have no issues at all, ping is great and there is no lag. I feel like the problem gets even worst on peak hours. When its midnight all problems go away, the ping is back to normal and I can play the game smooth. Same thing if I try like 9 am or 1 pm, but after 4 or 5 pm where I would assume is your peak time, all the way to midnight, its unplayable. Are your servers overloaded? 

Steps I did

Run as admin

Flush IP

Tried other DNS

Clean boot


I have attached my internet speed test and the apex servers ping....its nuts. 

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