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kuyumengbaichou's avatar
11 months ago
Solved

I want to change the steam of my account link.

Hello, the steam linked to my account is no longer used, but I can't change my new steam account.I contacted for more than a year, and more than 100 cases were created, but I still failed to solve this problem.

Human customer service always tells me that because your purchase in APEX.game does not meet the requirements, I just want to re-link my steam account.I hope to get help, I don't want to give up my account, please.

  • Hey @kuyumengbaichou,

    Unfortunately if you look at our unlinking article:


    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.


    Unfortunately that means that you won't be able to link a new Steam account. 

5 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey @kuyumengbaichou,

    Unfortunately if you look at our unlinking article:


    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.


    Unfortunately that means that you won't be able to link a new Steam account. 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    11 months ago
    @kuyumengbaichou,

    Its possible that the policy might change at some point, but for now its just not something that we can help with.
  • @EA_QueenBee We can't even change the link of our account. Your team is completely inactive and never listens to the opinions of players, which is why this game is dying.
  • @EA_QueenBee I have been working hard for this for more than a year, but I haven't been able to make any changes. I am extremely disappointed with this game, and I will leave.