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PHB-ZundaSalare's avatar
7 years ago
Solved

I'm Getting Banned For no Reason, New ID Banned Again

sorry for my englist, im use google translate 

My first ID PHB-ZundaSalarea (max Level) was banned during the match.
no reason,

then I followed the steps below
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

while waiting for a reply I play using a new ID (GRN_dizzy)
then I played around 4 matches, and went AFK 2 hours
after I re-login and try to play, it's suddenly banned,
I checked my new email ID, there was no email from EA, the information was banned

please help it might be wrong with my computer

then I attach Diagnostics Report when the apex opens

-Update Edit
this is video i'm create new ID 
and Show all my program running ,
start training mode and Get Banned
https://youtu.be/yt_hahvuw3w

  • EA_Darko's avatar
    EA_Darko
    7 years ago

    Sorry to say @PHB-ZundaSalarea but no one outside of our ToS team can comment on or discuss a ToS sanction with you.

    You will need to speak to our Terms of Service team to discuss any sanction.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact usat the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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