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PHB-ZundaSalare's avatar
PHB-ZundaSalare
7 years ago
Solved

I'm Getting Banned For no Reason, New ID Banned Again

sorry for my englist, im use google translate 

My first ID PHB-ZundaSalarea (max Level) was banned during the match.
no reason,

then I followed the steps below
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

while waiting for a reply I play using a new ID (GRN_dizzy)
then I played around 4 matches, and went AFK 2 hours
after I re-login and try to play, it's suddenly banned,
I checked my new email ID, there was no email from EA, the information was banned

please help it might be wrong with my computer

then I attach Diagnostics Report when the apex opens

-Update Edit
this is video i'm create new ID 
and Show all my program running ,
start training mode and Get Banned
https://youtu.be/yt_hahvuw3w

  • EA_Darko's avatar
    EA_Darko
    7 years ago

    Sorry to say @PHB-ZundaSalarea but no one outside of our ToS team can comment on or discuss a ToS sanction with you.

    You will need to speak to our Terms of Service team to discuss any sanction.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact usat the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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  • PHB-ZundaSalare's avatar
    PHB-ZundaSalare
    7 years ago

    sometimes with my friend, and sometimes he plays on my pc,
    My biggest problem now, my PC can't play Apex, every time I create a new ID, and playing on this PC immediately gets a ban

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Sorry to say @PHB-ZundaSalarea but no one outside of our ToS team can comment on or discuss a ToS sanction with you.

    You will need to speak to our Terms of Service team to discuss any sanction.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact usat the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

  • IGuruDevI's avatar
    IGuruDevI
    7 years ago

    What was your old account name?  is that" NJR_DIZZY"?

  • 32bitwarrior's avatar
    32bitwarrior
    7 years ago

     idk who the hell he could be imitating with his name. Must not be Famous enough.

  • Blacklash69's avatar
    Blacklash69
    7 years ago

    its easy  just buy a new pc/internet/new name and try again .but this time dont use cheat or xploit

  • YoungSpawn89's avatar
    YoungSpawn89
    7 years ago
     

    FAQ: Banned people(hackers/cheaters)

    How can it be, that I am banned?

    1: you basically got hacked and account misused? (“Why would a person steal your account, if it’s free? Someone you know did it? Or you did cheat and try to hide it?”)

    2: your new account got banned after 1hour to 30min? (Someone have cheated on your Hardware; you must ask God, if it’s yourself who cheated like a….. ).

    3: Hardware ban is good, then we have a chance to remove the cancer, that never had learned the word fair play, and never had learned to play a game without hacking. If you want me to describe people like that, it wouldn’t be allowed on this forum.

    4: Do you feel my accusations is unfair? (people who modify with smoke or level detail or basic hack/cheat, get also banned in Battlefield too by DiCE).

    5: Do you want to complain? After spending ingame money on skins and 60-160USD on cheat to win like a… Go on file a complaint and they can see what ID you game run on and what ID the hack was used on and when and what. I know how it works, but I won’t tell you how they do it. Since you got banned for a reason. They should start Hardware ban people in all games, until they learn not to cheat or hack. It only shows, what type of person you are in real life when you cheat.

    Go on: and now I’m just try to follow this steps 


    https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

    6: Good luck with the future, you know the answer by yourself.

    Why would anyone cheat?

    They cheat because, they don't have the skill for aiming and game sense. And they're losers in real life, and they want to win in-game, because they never win anything in real life.

    Me? I don' t have to cheat, I am over the average player so I win in random groups with new player and with real life mate. Why do I post this? Because I hate cheaters, and Hardware ban is the only way to make them understand. Go and buy new pc.