I'm stuck on the loading screen because when I load up it says invalid account and to go on help.ea.com which is not helpful at all. I've been trying to connect for weeks. I don't own any other EA games to connect my Xbox to EA but it doesn't even give me the option to log in. It just tries automatically and gives me that bull. I'm not phoning in because I've had enough problems to call about and racked up a nice phone bill this month so can someone please give me an answer to this problem that actually WORKS.

No I haven't. I can give it a go but I've pretty much lost hope and I won't be playing any EA games again. I got through to live chat who just told me to try the route i did the first time with no success. My situation is a difficult one and the support team have expressed nothing helpful, not even a hunan response (and i say that due to the 3 repeat standard messages) so my EA account is just stuck. I can't access it, can't delete it and can't create a new one so I can't play anything online so there's no point buying any more.

EA this is rediculous the least you guys could do is give us a reason why this is happening or a warning. I am not about to lose all of my money and progress on Aplex Legends because of a dumb error. You guys need to get your stuff straight soon. Your support doesn't help one bit all I get is the same advice that never works and I've changed my password more than 15 times this is ridiculous. All of these people including me are asking for help and thanks to you and your nonhelpful support we haven't been getting any help or any solution that will help us with this error. Please help us NOW!

Mine is doing the exact same thing and like you I've given up on ea. Apex legends was my only and favorite game until now. I have done literally everything they have suggested with no results. I'm tired of this and I want all my money back if this doesn't get fixed immediately!

I've tried to sign in with my Xbox account, only for it to say that the account is invalid. Exactly the same as when I try to log into Apex legends.

This does not help at all. When you do this, it just says account ineligible. Your servers mixed everything up. This is an ea mistake big time and is really on the side of poor security. Now I have secret e mails that my apex is supposedly registered under. Lol ridiculous dude. I asked if my account was hacked and they said no way lol so how the heck do u explain my account I’m using for x box to play apex just several days ago just all of a sudden stops working and says invalid account. You guys have been hacked and now our data is exposed or the company it self did it for whatever reason which is still conflicting with privacy laws. Talking to a friend who is a lawyer. Will take a lot but dude someone has to start the fire under ea and their irresponsibility. We pay for products and you guys collect our data. Do your end of the bargain and make your product work. It’s definitely you guys. If it’s not in some freaken crazy stunt I will seriously pay u 5k. That’s how confident I am in your company’s faulter.

Invalid Account - Xbox One | EA Forums

28 Replies

EA_Blueberry
Community Manager
7 years ago
@ItsLoucifer

Sorry to hear about the trouble you've been having trying to load into Apex Legends. You don't have to call in to try this step below, let's see if this works first.

Visit Help.EA.com and make sure you're signed out. Click login at the top so it prompts you to sign in. Click the Xbox/Microsoft button to login so you use your Microsoft account information to log into our site.

Once you login that way, it should prompt you to create an EA account which will link your Gamertag to that one. If it doesn't prompt you to create an account, that means you've already synced your Xbox Gamertag to one a while back somehow. Click on Accounts>Change Email address at the top to verify the email address that's already linked up. (You can change it there if you need to as well)

Once you've signed into our site and completed the account creation process, restart your Xbox and try loading into Apex Legends again.

Just to avoid any confusion though, when you load up Apex Legends it's not going to ask you to sign in every time. You'll be prompted to sign into the servers to connect to them, that's all. If it's getting stuck at that point, try these steps below to help repair any connectivity issues you might be facing.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Hope this helps, keep us updated!
ItsLoucifer
7 years ago
I've tried this. It comes up with an error (attached screenshots). Ive deleted ALL cookies so it's not that. Ive tried to talk to someone about it but they were not helpful at all and has to be the worst customer support provider I have ever spoken to. They've taken me in circles and given me no helpful advice to get me up and running
@EA_Blueberry wrote:
@ItsLoucifer
Sorry to hear about the trouble you've been having trying to load into Apex Legends. You don't have to call in to try this step below, let's see if this works first.

Visit Help.EA.com and make sure you're signed out. Click login at the top so it prompts you to sign in. Click the Xbox/Microsoft button to login so you use your Microsoft account information to log into our site.

Once you login that way, it should prompt you to create an EA account which will link your Gamertag to that one. If it doesn't prompt you to create an account, that means you've already synced your Xbox Gamertag to one a while back somehow. Click on Accounts>Change Email address at the top to verify the email address that's already linked up. (You can change it there if you need to as well)
Once you've signed into our site and completed the account creation process, restart your Xbox and try loading into Apex Legends again.
Just to avoid any confusion though, when you load up Apex Legends it's not going to ask you to sign in every time. You'll be prompted to sign into the servers to connect to them, that's all. If it's getting stuck at that point, try these steps below to help repair any connectivity issues you might be facing.
Basic Connection Troubleshooting
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
Hope this helps, keep us updated!
EA_Blueberry
Community Manager
7 years ago
@ItsLoucifer

We do have live-chat 24/7 if you would prefer not to call in.

- Did you login to Help.EA.com by clicking on the Xbox/Microsoft button when prompted to sign in?

- Are you able to play Apex Legends under and different Gamertag?

- Do you have Xbox Live Gold?
ItsLoucifer
7 years ago
@EA_Blueberry wrote:
@ItsLoucifer
We do have live-chat 24/7 if you would prefer not to call in.
- Did you login to Help.EA.com by clicking on the Xbox/Microsoft button when prompted to sign in?

- Are you able to play Apex Legends under and different Gamertag?

- Do you have Xbox Live Gold?
Yes. No. Yes.
Do you have a link to the live chat? I give up with My case on the help site. They keep giving me the standard copy and paste message and I'm fed up. Ive put a lot of effort and time trying to get myself up and running and they can't even be bothered to personalise it so I don't feel I'm talking to a useless robot
EA_Blueberry
Community Manager
7 years ago
@ItsLoucifer

When you fill out a case there will be an option to select Live-Chat. Have you tried these steps below before launching the game? They fix a lot standard game issues.

Power Cycle the Console

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
ItsLoucifer
7 years ago
No I haven't. I can give it a go but I've pretty much lost hope and I won't be playing any EA games again. I got through to live chat who just told me to try the route i did the first time with no success. My situation is a difficult one and the support team have expressed nothing helpful, not even a hunan response (and i say that due to the 3 repeat standard messages) so my EA account is just stuck. I can't access it, can't delete it and can't create a new one so I can't play anything online so there's no point buying any more.
DirtyDiangelo
6 years ago
Mine is doing the exact same thing and like you I've given up on ea. Apex legends was my only and favorite game until now. I have done literally everything they have suggested with no results. I'm tired of this and I want all my money back if this doesn't get fixed immediately!
rixtoler
6 years ago
Ok what do i do when i go to log in to ea with the xbox log in. And it says my xbox account is invalid.
musicteach993
6 years ago
same with me. When I try to log in via my xbox login it says my xbox account is ineligible
xxxthurstyxxx
6 years ago
yep it’s the same with me