Is the Terms of Service run by bots?
I've been banned and I've tried to contact the terms of service team for help, yet every e-mail I receive is the same with no explanation. The reason I got banned was for "Serious Inappropriate Content or Conduct - Directed to Children" and I have no idea why this is on my account when the only game I've been playing is BF4. I understand community managers here can't unban me, but does anyone know any other way to contact EA? I already tried to appeal multiple times on EA's website, but there seems to be no sign of REAL people sending out these emails to me. I wouldn't be surprised if the emails are being sent by bots since this company nickels and dimes their consumers every chance they get. It's just frustrating since they lie through the email saying an "advisor" is reviewing the case.
Hey @ZaZaNonStop,
When you submit an appeal, our Terms of Service team will review that and get back to you. They may use templates to ensure consistent information is provided to those in similar situations, but they are humans, not bots.
There are not alternative methods to have an action appealed. You're able to submit an additional appeal and a different member of the ToS team will review the situation.
If you've already submitted multiple appeals to the point where they mention no further appeals will be reviewed, that would be final and not something that can be changed here or through other channels.
