Forum Discussion

4 years ago

Solved

keep getting banned on apex legend for no reason

i keep getting banned in apex legend and this has to be something wrong.after my main account got banned for a false accusation(cheating) and created 15th new cases explaining that im not...

EA_Aljo
4 years ago
Hi there, @Jebxt.

We're not able to help with banned accounts through Answers HQ. I see you've already reached the maximum number of investigations so ToS won't perform another one. Unfortunately, this means your ban will need to remain in place.

YumeteeCRY

4 years ago

Yo you dont understand. this my account got banned in Aug 3, 2021. i was playing apex legends and it was like lagging (fps drop) and then it kicked me out in the game and says "The Client's game accoung has been banned:Banned"

Like how did that happen? so i went to Ban HISTORY(dashboard) just to know if i did something wrong but nothing in there!!!

at first i taught i was got banned because of changing file( From English AUDIO to JAPANESE AUDIO). but it wasnt the reason! so i re-installed my game and sameshit is happened!!!!

and here i am, i created new one cuz i am waiting to this account to get unbanned but again,,, sameshit happened.

This is *.

PS. Dont mind my grammar im not English

EA_Aljo

Community Manager

4 years ago

@YumeteeCRY

For more information on banned accounts and a way to dispute your ban, please see this article.

YumeteeCRY
4 years ago
Its in progress rn. I emailed my case yesterday 2:08am(GMT+8). How long it will take to finish?
And my question is; why i keep getting banned in Apex Legends? Did i do something wrong? I mean i aint hacking thou and i have no Third Party Running on Background and Apex Legends is the only game i have on my pc. Im confused rn! This only happen after the Season10 patch
- EA_Aljo
  Community Manager
  4 years ago
  @YumeteeCRY
  
  It depends on how busy the Terms of Service queue is. It can take anywhere from a few days to a few weeks. Unfortunately, I don't have any details on your ban though.
  - Jebxt
    4 years ago
    @EA_Aljo
    like i mentioned earlier...i give up my main account after 15 cases and didnt get and they still not unbanned my account...what i want to know is about my new account keep getting banned after playing 2 or 3 games.
    13 new fresh account has been banned...
Milky_Wueii
3 years ago
because yall reply to one email PER DAY then switch persons. every day .and don't assist with anything.... how about getting a REAL person to answer and help us with our accounts who have been banned for NO REASON. Fortnite and Val have the same anti cheat and im not banned on those soo CLEARLY this is a huge misunderstanding.