Forum Discussion

5 years ago

Latency spikes on Xbox One

Hello, I've been having issues playing Apex since mid season 8 beginning of season 9. It feels like every 15-20 seconds like I teleport a tiny bit. It's minor , however very annoying as it's consist...

EA_Aljo

Community Manager

5 years ago

@MagicMeowmix

Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here.

MagicMeowmix
5 years ago
Sorry for the late reply. Here are the results. I tested directly into the modem with the router out of the equation. I also factory reset the modem in between the two.
trace 2.txt1 KB
trace 1.txt1 KB
- EA_Aljo
  Community Manager
  5 years ago
  @MagicMeowmix
  
  The connection to your router is pretty rough. Was this test run over wireless? If so, is it from the same location as your Xbox? If that's true, that looks like your issue. The worst ping to your router should be in the single digits if wired, but wireless will be significantly higher and less stable. Since you have tried playing wired, it would be good to see a wired test as well.
  - MagicMeowmix
    5 years ago
    I wrote : "I tested directly into the modem with the router out of the equation. I also factory reset the modem in between the two."
    So you're telling me my problem is the modem?
cdiro
5 years ago
@EA_Aljo mate please stop trying to put this on the users, have your team actually address this issue. It's clear something introduced in season 9 has caused this problem for Xbox One players, and I can't see how it's a hardware limitation when it was fine beforehand and there's been no significant features added - in fact World's Edge experiences the stuttering the most and it was working fine before S9. Please don't waste players time by suggesting basic connection troubleshooting
- iLLNaStyOne
  Seasoned Hotshot
  5 years ago
  @cdiro I agree, but in afraid it is the only "help" they can offer. I think they pretty much have their hands tied because they can only make suggestions for the user and not place blame on the company at fault.
  
  I'd appreciate some honesty in this situation more than giving people the runaround for hours and weeks though. EVERYONE I play with on Xbox One is experiencing it. It is not all of our internet either. Especially when we can play any other game with zero issues.
  
  Here is to hoping they iron things out before everyone quits out.