Forum Discussion
This has been an adventure. Unfortunately the issue persists. A technician showed up and told me the signals are in spec and the speeds are good. I showed him the trace tool, I even pinged the modem's default gateway as well while being hardwired to show these fluctuations.
He calls a senior tech, I'm almost arguing with this guy, he is telling me the signals are perfect and there shouldn't be any issues. He asks me to ping different websites to test and that's fine. He then tells the tech to replace my modem / coax cable
After that's replaced, same results. He then calls a "server" technician who says EVERYTHING on the network is perfect. I try to explain the results but they keep telling me it's fine and to test the game with the new modem. Tech leaves
Same issues playing Apex only. Chatted again with tech support, they're telling me tough luck.
I think I've done everything I could on my end. I've played from the bridged modem (NO router) and still have issues. Vidéotron is talking to me like I'm crazy at this point. I don't know what else to do since this only affects Apex and no other games. I appreciate any advice/solutions