Forum Discussion

Hevar530's avatar
Hevar530
3 years ago

Login verification activated, but still not able to receive gifts

in order for my friend to gift to me, i need the login verification, after half an hour i got it, but on the game (apex legends) it did not say that i had it activated, and my friend basically couldn...
EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @Hevar530,

if you've been friends on the PlayStation before you were friends on Apex, I recommend unfriending each other on both PlayStation and Apex, and then befriend each other in Apex FIRST, before re-befriending each other on the PlayStation.

It will take another two weeks, before you two can gift each other things, but it should work then.

- Pythia

AgiotismoNaArea's avatar
AgiotismoNaArea
3 years ago

hello @EA_Pythia I did the login verification but it keeps showing that I have to verify my account

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @AgiotismoNaArea,

    then it is very likely that you have several accounts and are verifying the incorrect one. Please check here if your platform account, if you have one, is connected to your EA account that you're verifying. Otherwise, you can also contact EA Support, who can potentially help you locate your account. 

    - Pythia

    • supergeorge1202's avatar
      supergeorge1202
      3 years ago

      Hi @EA_Pythia I have the login application enabled and no other account connected however I still can’t unlock the send gift 

      • 2e5tmjlaq5n6's avatar
        2e5tmjlaq5n6
        2 years ago

        Hi @EA_Pythia I'm having the issue aswell I've got the verification linked with auth app but it won't work 

    • GREYW0LFN7's avatar
      GREYW0LFN7
      2 years ago
      @EA_Pythia Hey so I am also having the same problem with the person above. My verification is on but dosent allow me to gift.
      I’ve tried to link my Xbox account with the link you have given me but it told me it can’t be linked as it is already linked with another account which I don’t understand
    • T_139_H's avatar
      T_139_H
      2 years ago

      Hay I can gift and everything but when I gift it it doesn’t let me gift it it just stays loading and doesn’t let me press the gift 

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