Forum Discussion

ar0ncz's avatar
ar0ncz
25 days ago
Solved

Lost account progress (PSN)

Hello, my ea account got hacked on December 1st 2024 and now I got access to my account back. But now when I start the game, all my progress is gone, all my skins, all my stats, levels and badges. I...
  • EA_Mako's avatar
    EA_Mako
    25 days ago

    Hey @ar0ncz,

    Do you have any other accounts where you may have played in the past?

    While you've said the advisor mentioned this has been linked since 2018, this EA account had never launched Apex on PlayStation until very, very recently.

    Unless you've only been playing a month or so, there would be another account with your actual Apex progress. That's the one you'd need to try and locate.

    If you don't recall or can no longer access an older account, please reach back out to support so they can help try to regain access and/or update the account information as needed. We are unable to make any changes to your account here on the forums.

ar0ncz's avatar
ar0ncz
25 days ago

@Midnight9746 That is the thing. Agent from live chat support told me, that the hacker only changed e-mail, but he never unlinked my console. He told me, that my console is still linked since 2018.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hey @ar0ncz,

    Do you have any other accounts where you may have played in the past?

    While you've said the advisor mentioned this has been linked since 2018, this EA account had never launched Apex on PlayStation until very, very recently.

    Unless you've only been playing a month or so, there would be another account with your actual Apex progress. That's the one you'd need to try and locate.

    If you don't recall or can no longer access an older account, please reach back out to support so they can help try to regain access and/or update the account information as needed. We are unable to make any changes to your account here on the forums.

    • ar0ncz's avatar
      ar0ncz
      25 days ago

      @EA_Mako I contacted support through live chat and the guy confirmed, that the account I am signed to had my progress, but the hacker probably tried merging progress to pc and that caused the lost.

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        25 days ago
        Hi @ar0ncz,

        Unfortunately, that is incorrect and something may have been missed. As far as Apex Legends specifically, the account you're on has never launched Apex on any platform prior to last month.

        If you played before that, then there is another account somewhere with that progress. That's what would need to be located in this case.

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