Forum Discussion

Kylelee210's avatar
4 years ago

Lost account

I was trying to get into my account and the username and password wasn't working so i tried another email i had and it signed me into another account and erased all my progress on Apex legends and all my skins i spent all my money on i dont care about the levels but all the money i spent on that account it's stupid that all of that is gone and i stream i have proof that i played on this account that just got lost or deleted out of nowhere . i need help either getting a refund or my skins back cause this is unacceptable even with you're support line through phone call and guy had no knowledge on the game or any thing and i talked to a support person on twitter in dm's and he said to post on the forms and see if y'all can help me out .,....

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @Kylelee210,

    We can't help you login into your older account or make changes to the account information from the forums - this will need the support teams help if you're unable to work it yourself. The good news is that all of your content and progress is still tethered to your older account, it's not erased. You'll just need to recall the account information to log back into it. The support team can help you out with a password reset and updating the email on that account but only if you are able to pass the account ownership stage with them for security reasons. Try to work with the support team and provide the information they ask for to get passed that stage.

    To your other help asks, the support team will not be able to add any skins on your new account and this scenario would be eligible for a refund. You can learn more about EA's refund policy here: How to get a refund for EA games and if you'd like to check if you're eligible, just in case, you can request a refund from here on the EA Help site. From there you’ll be able to see if your games are eligible for the Great Game Guarantee and if you have games that qualify for a refund, you can complete and submit the refund request form.

    - EA_Lanna

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