Lost all my progression by linking ea account with steam
Hi,
I recently rebooted my Steam application because I was having connection problems. When I did this my Steam account was disconnected from its ea account (Why???).
I have had the ea account for a very long time with an old address (I checked, I had received emails from 2019 on it). So I tried to reconnect with this email, but ea could not find an account associated with this email (Why???).
So I told myself that I simply had to reconnect with it by creating an account.
It is done and now I have lost all my progress (1200 hours anyway).
Does anyone have an idea to find this old account??
Thank you very much!
Hey @upz2hhy02hiy,
Sorry to hear your progress has been lost. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This would be why your progress didn't reappear after connecting your Steam to a new EA account.
It would be best to get in touch with our support team directly in this case so they can help try to track down the original account and update its login information if necessary.
If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look.