Forum Discussion

upz2hhy02hiy's avatar
2 months ago
Solved

Lost all my progression by linking ea account with steam

Hi,

I recently rebooted my Steam application because I was having connection problems. When I did this my Steam account was disconnected from its ea account (Why???).

I have had the ea account for a very long time with an old address (I checked, I had received emails from 2019 on it). So I tried to reconnect with this email, but ea could not find an account associated with this email (Why???).

So I told myself that I simply had to reconnect with it by creating an account.

It is done and now I have lost all my progress (1200 hours anyway).

Does anyone have an idea to find this old account??

Thank you very much!

  • Hey @upz2hhy02hiy,

    Sorry to hear your progress has been lost. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This would be why your progress didn't reappear after connecting your Steam to a new EA account.

    It would be best to get in touch with our support team directly in this case so they can help try to track down the original account and update its login information if necessary.

     
    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. 

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey @upz2hhy02hiy,

    Sorry to hear your progress has been lost. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This would be why your progress didn't reappear after connecting your Steam to a new EA account.

    It would be best to get in touch with our support team directly in this case so they can help try to track down the original account and update its login information if necessary.

     
    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. 
  • Okay thanks 

    I will try that. But I think my old account got hacked (change of adress email without knowing) because my steam account had the same issue

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.35,877 PostsLatest Activity: 55 minutes ago