Forum Discussion

lILANESII's avatar
lILANESII
3 years ago
Solved

Missing all of my skins

I need help! I lost all of my skins after redownloading apex after a year, what do I do to get them back
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @lILANESII, 

    Ok, if you're missing content you purchased, please talk to one of our advisors via phone, chat, or email so they can take a look into it for you. You can reach them through:

    • The EA Help website - Phone/Chat/Email - Availability may vary 
    • Twitter - Select the message icon to get assistance 
    • Facebook - You can select the 'send message' option on the accounts home page  

    Thanks, 

    - EA_Lanna

lILANESII's avatar
lILANESII
3 years ago

I never had an heirloom, I’m missing all my skins that I’ve bought, everything I owned from previous battle passes is also gone, I have nothing 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @lILANESII, 

Ok, if you're missing content you purchased, please talk to one of our advisors via phone, chat, or email so they can take a look into it for you. You can reach them through:

  • The EA Help website - Phone/Chat/Email - Availability may vary 
  • Twitter - Select the message icon to get assistance 
  • Facebook - You can select the 'send message' option on the accounts home page  

Thanks, 

- EA_Lanna