Every single time I buy Apex coins, they never appear on my account. I have contacted EA Support but they never help. I have submitted the proof of purchase but they never fix the issue.

Hey there, @iiTzNuggett An advisor should be able to replace those coins, but you'll need to wait 24 hours to see if they show up first. If they don't, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Missing Apex Coins | EA Forums

35 Replies

EA_Aljo
Community Manager
3 years ago
Hey there, @iiTzNuggett

An advisor should be able to replace those coins, but you'll need to wait 24 hours to see if they show up first. If they don't, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
iiTzNuggett
3 years ago
I have tried that. I contacted Support through EA website. They keep denying me due to Sony's new website layout. Once they get past that, they say the images I have uploaded were in the wrong format and can't help. I have uploaded using jpeg and png but still got denied my coins. I followed all the instructions they told me. No phone Screenshots, everything done through laptop and Ps5 Screenshots. 😔
KellzDoe
3 years ago
The same issue is happening to me, second time in 2 months coins haven't appeared for several days, submitted case on monday with proof of purchase and still haven't gotten a response or my coins. I've also reached out on twitter. Can you please help me, I'd like to get them before the event ends.
KellzDoe
3 years ago
@KellzDoe 116981358 is my case number.
EA_Aljo
Community Manager
3 years ago
@KellzDoe

I'm very sorry, but we can't help with this through Answers HQ. I checked your case though and I can see the advisor helped you out. If you have any other issues, please reach out again. Good luck and have fun 🙂
xradenmas
3 years ago
i think you have same case like me bud, as most of the case the missing coin are still being a big issue for EA specially apex legend. but if you have purshased from origin or steam you need to https://help.ea.com/en/ contact with case order/order doesnt received and give the email receipt screen shoot . 24 hour after purchased contact them they will follow up and add the coin manually.
but there was a case that i been strugling myself if we buy from retailer/amazon. the where many complicated way to solved you need to prived the POP .bc there no follow up on EA that they can track the redeem code that so sad ☹️ please EA not all of us have bank account so some of player are buying the redeem code that you need to have the system which can track their redeem history, thank you
xeyefeelsix
3 years ago
it help my problem thanks
edewdsw
3 years ago
Help me too please it’s been 3 days and it says waiting on player and I’ve submitted any and every price of evidence I can💀
DOLO5000
3 years ago
I have the same problem. I've been dealing with this issue since I linked My EA account to My XBOX. In order to get My coins I call the support number just to get it added itis annoying.
drdavis_030
3 years ago
This has just happened to me when I bought 500 apex coins and I didn’t get the coins after I just bout enough to get some special deals and now am not able to buy them because of it