Missing Apex Event Final Fantasy Packs

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number N/A
Enter RAM memory size in GB N/A
What is your gamertag/PSN ID/EA Account name? TurboG40
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I purchased multiple event packs and when I returned to the lobby I was missing several, I'm not entirely sure how many I wasn't paying close attention
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I played 2 matches before I even went back to open more and they were gone
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? I'm not sure if it happened after the 1st or 2nd match but 2 games before I noticed
When did this happen? (dd.mm.yy hh:mm) 10.01.24 / Roughly 2 hours ago 06:15? GMT
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Getting robbed of overly expensive packs
What should be happening instead? I should receive what I paid for!!!
Steps: How can we find the bug ourselves? I have absolutely no idea. Maybe buy a ton of packs and see if you loose any?

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I dont record my gameplay and a screenshot with 0 packs doesnt really show anything. All I know is I had some packs left and then they were just gone after playing