missing coins

@EA_Mako yeah i did and they said i should post it on forum......

@HighPingAbuser and i already talked with a retailer this is the second code that i'have used

@HighPingAbuser and you can see on the picture that even they recomended to contact ea help becasue you guys have to tools to investigate this case, but whenever i open a case they literally blame the retailer, nobody checks the video and photos that i send

Hey @HighPingAbuser,

If you spoke with our support and they directed you here, I'm afraid that's incorrect, sorry about that.

We cannot make any changes on the forums, including adding coins or verifying a code.

You'll need to either speak with our support again, or if the code was not purchased from an authorized retailer you'll need to speak with them about a replacement instead. 

@EA_Mako and i had enough of this this goes since nov 11

@EA_Mako i can even send the chat log here

@HighPingAbuser 

There's no need for the chat log here, because that doesn't change what we're able to do on the forums.

If the code was not purchased from an authorized retailer (which can be seen in the link above), you'll need to speak with the retailer where this was purchased.

If it was and you're having trouble with it, you'll need to speak with our support team. Please feel free to leave feedback on prior cases from your case history page here if you've been directed otherwise, as that's unfortunately incorrect.

We cannot help with this on the forums, sorry.

@EA_Mako Raksha (11/20/2024, 7:17:57 PM): Alright thanks for your efforts and time. As you have reported the issue on the forum the team will connect to you soon and will share you the update.

@HighPingAbuser eneba says i must contact ea ea says i must contact eneba and forum. already did everything. it started at nov 11. more than 9 days passed and nothing happened!!!!!!