Forum Discussion

Zachrayisofflin's avatar
Zachrayisofflin
7 years ago
Solved

my account got banned in apex with no reason

my account got banned in apex with no reason
AndoVolution's avatar
AndoVolution
7 years ago

Same boat here, after 6 days they gave me a response saying I breached their procedures. Buy did not specify how or what exactly. Which I haven't unless someone reported me for some unknown reason. Best bet is to make a new account and be happy it's a free game.

  • AndoVolution's avatar
    AndoVolution
    7 years ago

    I have put in the form, and this is the email I got after sending another one as I was unhappy at the response. This one made me cancel my subscription and not bother anymore.

    • jiffzero's avatar
      jiffzero
      6 years ago
      @AndoVolution i didnt do anything and am super friendly how is it possible that i was banned its something really frustrating i even bought the battle pass if i was a hacker why the hell i would do that
    • vortrexcian's avatar
      vortrexcian
      6 years ago

      Wondering if they actually did do anything...

    • TokN1337's avatar
      TokN1337
      5 years ago

      I got the same email... "It is a free game", sure. When you buy battle pass after battle pass and some lootboxes it sucks to start over. You need to grind for more champs etc... 

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Sorry to say @TokN1337 but if our TOS team has advised you that you breached the rules then you would need to speak with them in order to appeal the decision.


        Darko 

  • jiffzero's avatar
    jiffzero
    6 years ago
    @EA_Darko would they send full details of why we were banned like we need the reason why since almost everybody here says they didnt do anything even after reading the terms i didnt do anything ive sent a request still waiting for the replay
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      6 years ago

      We are unable to discuss a ToS sanction on AHQ @jiffzero. Any questions you may have will have to be directed to our ToS team using the steps I posted above.


      Darko

      • jiffzero's avatar
        jiffzero
        6 years ago

        ive followed every step / everything u said 
        ik ur trying to help so pls help me season 2 is about to come and i reall want to play it with my account
        as u can see in the photo asap still taking 3 days (almost 4)
        i swear i didnt do anything that breaks the terms 
        p.s ive only played with a hacker and i can give his username i have a pic for that too 
        and still he didnt get banned and i did 
        pls reply asap @EA_Darko 

  • LetGothisways's avatar
    LetGothisways
    5 years ago
    @EA_Darko i has ban from apex coz i alt + F4 to quit game pls help me but i dont cheating
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @LetGothisways you will need to speak with our TOS team using the steps I shared above.


      Darko

      • i_pROfURRYyt's avatar
        i_pROfURRYyt
        5 years ago
        @EA_Darko please help me get unban from apex legends i am13 yaers child a guy sended me a file on discord he said this will increse your fps i ran the file without even playing any game i got hwid banned

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