Community ManagerHey @vavabb,
I'm really sorry to hear that your account has been compromised and that you still haven't been able to fully recover it. As you mentioned that you cannot change the email and send a dispute to the Terms of Service team, you will need to contact EA Help Support for assistance in making the necessary account changes.
Since you can't create a case using the current account, you can create a new EA account using a different email address and then mention the details of the compromised account. Once you receive assistance to fully re-secure your account, you can then send a dispute to the Terms of Service team.
Should you have any further questions, please let us know.
i have this problem. my steam account is linked to my old ea (origins) account. now if i try to log in with my steam or even play any battlefield games or bf6 beta on steam. ea is asking for secury code and email is so random german email. not mine so what i need to do to get account back. i have screenshot. bf games on my steam etc?
My husband is having the same issue but on PlayStation. He’s tried playing the new battlefield six beta however a random email that has never been seen before is linked to it and he’s tried to contact EA but they’ve gone silent or not contacting him back. He even has screenshots to prove everything. it’s not just you my biggest issue He’s tried playing the new battlefield six beta however a random email that has never been seen before is linked to it and he’s tried to contact EA but they’ve gone silent or not contacting him back. He even has screenshots to prove everything. it’s not just you also my big issue is what happens when he buys the game? Is he going to be in the same position?
yeah i think only solution in this matter is to make whole new steam/playstation account and link that to to new ea account because im been sending 5+ email to ea support and i think they dont care. they never reply to me.
Same thing happened to me. Seems the only solution is to try and get in contact with the live chat but if they're experiencing high wait times the live chat isn't available. I'm on PC so I just downloaded the EA app and played theBF6 beta by downloading it with EA instead of steam. Very frustrating. Same thing also happened to me with Ubisoft so I can't play rainbow 6. I just keep getting AI messages from Ubisoft saying they can't verify my account and they try to verify it by sending the email I don't have since it was hacked to verify it. Very annoying. Now the US wants to pass a law where you need your government ID to use sites like YouTube when companies can't even keep their data secure. Ridiculous.
I have the same problem and it seems that the technical support people do nothing, it's crazy
