Nintendo switch
I haven't been able to play since last night. I'm on Nintendo switch and it keeps telling me "This profile is not permitted to play online" I've tried reinstalling the game but nothing seems to work...
Forum Discussion
It sounds like you need to contact EA directly to get help with this one.
You can contact EA help by:
Create a new case
https://help.ea.com/en/contact-us/
Twitter
https://twitter.com/EAHelp/
Facebook
https://m.facebook.com/EAHelpHub/
Although from what I've seen on this forum it might be a ban.
The EA staff who work on AHQ cannot help you with account-related issues, such as bans.
If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
@tonydean808 but if you are not banned try this first
@EA_David wrote:
Just to hope in and save a potential time-consuming contact, can you reset the password on the related EA account first?
To do so, go to help.ea.com, then log out, and then log in using the relevant system portal (PS/Xbox/Switch/PC), then try a password reset. This may help to get this sorted without needing a deeper dive.
This may not work of course, at which point, please use the contact steps.
Community Highlights
- EA_Blueberry7 years ago
Community Manager
