Forum Discussion
13 Replies
- EA_Aljo12 months ago
Community Manager
Hi there, @Moradka
Did you happen to just link this account within the last 6 months? If you, you'll need to wait until that time passes before unlinking it again.
can`t tell for sure when it was linked, but it was definitely more than 6 month ago.
there`re two accounts linked and it does not allow to unlink neither of them. I saw in some threads that this can be an issue when you have two accounts linked. But I guess my problem is that I can`t get support to handle it because i can`t open a case and chat with them
- EA_Aljo12 months ago
Community Manager
Try these steps for opening a case:
- Go to https://help.ea.com/en/help-home/
- Type EA Account into the search field
- Select the EA Account tile
- Click on See more topics
- Click on 'I need to update my EA account information'
- Click on the option for chat
- @EA_Aljo still no luck, but thanks for a suggestion!
- EA_Aljo12 months ago
Community Manager
Try creating a case without logging in.
- huskins116 months agoSeasoned Newcomer
EA_Aljo Good afternoon! after having this identical issue and getting to the chat option and spending a bit of time with the Chat agent i was told "I really would love to help you here with your request to unlink the account sadly we do not have the option to unlink the account at this moment I would request you to please wait for sometime when we get the option we'll surely help you to unlink the account." so really no option now? and it is only a PSN issue, WHY?
- EA_Aljo6 months ago
Community Manager
You can only link a new account every 6 months. If that's not the case, it's possible this is just an issue with support at the moment.
- huskins116 months agoSeasoned Newcomer
Unfortunately that isn’t the issue. Trying to unlink from PSN. The rep also stated that they are no longer allowed to unlink accounts as that function has been removed from them.
- ReflexQ156 months agoNewcomer
Im also having the same problem but for xbox I have tow and dosen't give me the option to unlink any.
- EA_Aljo6 months ago
Community Manager
I'm sorry to say, the best I can advise is to contact an advisor again to see if anything else can be done. We cannot help with this over the EA Forums.
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