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ReggieVeggieTTV's avatar
ReggieVeggieTTV
2 years ago

Old console account gone and replaced with a new one

So after years I heard there is cross progression and i tried it on pc and when I opened apex it told me to merge accounts so that the highest level is my main from my console on xbox so I did and no...
cross-progression
ReggieVeggieTTV's avatar
ReggieVeggieTTV
2 years ago
@TheRedLion93 Also I just opened my apex on the old xbox to see if I can even login to my old account and when I opened the game the account is gone and it's just a lvl 1 account it didn't even tell me to login with EA or anything
TheRedLion93's avatar
TheRedLion93
2 years ago
@ReggieVeggieTTV

If you had previous progress on your Xbox, its most likely because wherever your Xbox was linked before has all of your saved data from Apex Legends.
  • ReggieVeggieTTV's avatar
    ReggieVeggieTTV
    2 years ago
    @TheRedLion93 So basically I have to find out what EA account it was linked to but how do I even do that when I tried the 2 EA accounts I remember using and they both didn't work
    • TheRedLion93's avatar
      TheRedLion93
      2 years ago
      @ReggieVeggieTTV

      Yes, but have 2 different EA Accounts will be eligible for merge (Which I understand you already are aware of).

      I'm pretty sure by contact EA Support, they will show you the way in regards to what platform you had linked previously. Just hand them the right information they need to assist you.
  • ReggieVeggieTTV's avatar
    ReggieVeggieTTV
    2 years ago
    @TheRedLion93 And since it was years ago even before season 1 of apex where I started playing I have no clue to what EA account it was binded because normally it was bound to this account and when I played on pc with this account I could see my old account in the clan I was in and it was still there but now when I tried the cross progression thing it deleted that account and put it as this account with this level and nothing on it and then when I unliked to try and link with another EA account I own it turns out that account was level 1 so idk
    • TheRedLion93's avatar
      TheRedLion93
      2 years ago
      @ReggieVeggieTTV

      I understand.

      Just try getting in contact with EA Support with the link I provided earlier and they will assist you in getting your Xbox progress back by linking the right EA Account. That's the only reason I believe you don't have anything on your Xbox is because of unlinking from one EA Account to the other (which could result to loss of progression.).

      If you want to use the Xbox progress into you PC (Which is possible), you would need to link the PC under the EA Account that originally had your Xbox linked to.

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