Olympus causes BSOD

Hey @draak1400, 

Is this always happening around the same place on the map, or is it just random? 

/Kent

@EA_KentI had it today again, and I was at the estates with havoc in my hands. So it seems to be random. Although, It does happen when playing Rampart (all three I played Rampart), but that might also be because I play rampart quite a lot lately.

The game before the crash I was Loba, 4 games before that I was Caustic.

@draak1400 

Got it, thank you for the info. 

When you've got the chance would you mind sharing a DxDiag so we can take a look? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread. 

Thanks!

/Kent

@EA_KentI added the file you asked for.

I had this BSOD two times, since last report. The first time I was a mirage in World Edge. I just took the zipline from the terminal station to the mainland. First time I had this error on World Edge. Then I Re-installed the graphical driver, I ran sfc /scannow and repaired apex to see if a corrupt file might cause it.

But now I had it with Octane in Olympus.

Into I get in my BSOD file:

Bug string: KMODE_EXCEPTION_NOT_HANDLED

Bug check code: 0x0000001e

Parameter 1: ffffffff`c0000005

Parameter 2:fffff800`035004e1

Parameter 3: 00000000`00000000

Parameter 4: 000007ff`ffff0000

Caused by driver: dxgmms1.sys

Caused by driver address: dxgmms1.sys+e769

Crash address:ntoskrnl.exe+93ea0

I hope you can tell me if this is on my side, which means I have to quit playing apex. Or this is on your side (in the game) and some developer might be able to fix this.

Edit: I had the following error showing up in winter express: An exception has occurred (unknown software exception) (0x80000003) in the application at address 0xf3a45e22 for the application r5apex.exe

I'm not sure if this is related to be BSOD screens, but maybe it provides some information. 

Whenever I would launch Apex Legends I would get a BSOD with the stopcode being KMODE_EXCEPTION_NOT_HANDLED and easyanticheat.sys under that stop code. I have no clue what happened as I was playing perfectly fine before then it just happened two weeks ago and I haven't been able to play the game since. Every once in a while I would get lucky and be able to get in for 10-15 minutes then it would happen again. Does anyone know how to fix this or have a similar problem?

Hey @m3brock, 

Do you have any other anti-cheat programs installed on your PC alongside Easy Anti-Cheat? I've seen some cases recently where it appears that EAC and other anti-cheat software may be conflicting, so I'm curious if that could be happening here as well. 

/Kent