Packet loss ps4 apex legends only
I am having an issue with packet loss since near the end of season 11.About 95% of my games I load into I have packet loss.It starts out at 10 then goes up to 50 and then much later towards the end o...
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It can't be my ISP because EVERY other game is working and I have no packet loss at all accept with Apex Legends and like I said many people are saying this ,they only get packet loss and higher ping in apex legends but their other games are 100% working fine.
EA_Mako
Community Manager
Community Manager@zaineos42651
Just to clarify, if this was an issue with the servers themselves we'd be seeing this happening to everyone, which is not the case.
That also doesn't mean the fault lies with your ISP, just that they're best equipped to look into any other connection issues that would be located further along.
It's definitely possible that your own connection is fine, but that there's some point along the path between your connection and the servers that is having issues.
Your ISP would need to look into that possibility further if the troubleshooting steps we have available haven't helped out.
Just to clarify, if this was an issue with the servers themselves we'd be seeing this happening to everyone, which is not the case.
That also doesn't mean the fault lies with your ISP, just that they're best equipped to look into any other connection issues that would be located further along.
It's definitely possible that your own connection is fine, but that there's some point along the path between your connection and the servers that is having issues.
Your ISP would need to look into that possibility further if the troubleshooting steps we have available haven't helped out.
How come only Apex Legends is giving me this problem and not my other games because if it was all the games I would understand it's my ISP but it is only Apex Legends is this possible?
- EA_Mako
That would just depend on the server locations which are likely different for most of your games, resulting in your connection taking a different route to reach the servers.
It's not that this is an issue with your ISP specifically, but they'd need to investigate issues happening along the route as well.
For a different way to look at it, if you imagine the green box is the Apex servers, you can get an idea from the picture below that it's perfectly possible for the server and your actual connection to be just fine, but one of the many points in between could be having an issue.
Even if it's not directly on your home network or ISP's connection, that is what they'd need to look into further if our troubleshooting steps haven't resulted in a change.
How would I go about asking my ISP to further investigate the problem I am having with my apex connection?Because even when I load up the game my servers are showing 0% packet loss but as soon as I get into a match it proves to be a different case.
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