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W1lD-F0X's avatar
W1lD-F0X
Rising Newcomer
24 days ago

payment issue

i tried to buy somthing with a card but it say that the card info or region doesnt match the store region but i did buy somthing with it befor and it worked what should i do 
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
23 days ago

Hey there, 

Can you please confirm on which platform you are trying to make this purchase? 

W1lD-F0X's avatar
W1lD-F0X
Rising Newcomer
23 days ago

EA app

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Thanks for the information. In this case, please double-check your account and payment details to make sure they're correct. Visit the Payment Methods tab of your My Account page to find your info and make any changes. Check your billing address against the one on your statements to make sure they match exactly. This can help clear up a lot of these errors. For further information, please see: Troubleshooting payment issues in the EA app

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