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YozaDax's avatar
YozaDax
Seasoned Newcomer
3 days ago

[PC Steam] Cannot load the game since the update.

Since doing the update last night, I’m now unable to load the game. Continuous crashing within the menu without any error code. 

I have tried every single fix I can find on the internet -

Reset PC, Redownload Apex, disable overlays, verify game files, things within the command prompt, updated drivers, reinstalled older drivers among other things. 

This same thing happened to me last time the game had an update aswel and I was just unable to play for close to a week. Surely there is some kind of fix or patch because this is becoming increasingly frustrating. 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey there,

    We're currently looking into the reports of issues syncing or logging in, often showing up as code:truck though I see you've mentioned crashes without a specific error. Are you crashing back to the desktop completely, or just back to the lobby or login screens?

    If this is taking you back to login, it may be worth logging out of Steam/EA app (not just closing or restarting them) and back in to try resyncing your sessions. That's helped in a few cases, however in this situation if you're still seeing the same issue afterwards please hang tight while we're investigating.

    We'll update as soon as we have any other details, thanks for the patience while we're taking a look.

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