Forum Discussion

sm_windsmoon's avatar
2 years ago
Solved

psn account has been linked to another ea account which I do not know

Hi, I want to play apex on my ps5, so I logged into my ea account and tried to link the ea account to my psn. My psn email address is [edit: email address removed]. My psn ID is shaowinds.

But when I do this, I was prompted that the PSN had been linked to another ea account, the email is [edit: email address removed].

I don't know this mailbox, I have never played any ea games on ps before, I suspect that my psn account was leaked, then it was linked to an ea account which belong to another poeple.

I have no idea what this 7a.... email address is, so I can't log in. Now I can't link my real ea account to my psn.

I hope you can help me solve this problem, thank you!

I has tried on  the EA Help website, but the system has some bug, my case can not been create.

The website tell me the case has been submitted, but the [My Cases Page] is empty.

Please help me, I really want to play ea games on my ps5. 

  • Hey @sm_windsmoon 

    Our support team will need to check your account if its status says disabled. 

    Please open the page in a new incognito tab and submit your case without logging in. 

    • On the EA Help homepage
    • Select the EA App 
    • Select one of the account issues like I cannot log in 
    • You may get a pop-up that says login and get faster help 
    • Select Continue without logging in 
    • This should give you the chat/email option 

     

     

6 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @sm_windsmoon 

    Our support team will need to check your account if its status says disabled. 

    Please open the page in a new incognito tab and submit your case without logging in. 

    • On the EA Help homepage
    • Select the EA App 
    • Select one of the account issues like I cannot log in 
    • You may get a pop-up that says login and get faster help 
    • Select Continue without logging in 
    • This should give you the chat/email option 

     

     

  • Hello I have the sae problem with my PSN and EA link. An email that I do not know (even from another country) is linked to my PSN. Please help us to solve this problem as my son can not play online for more than a year

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @ACB2013 Please follow the steps outlined above and reach out to our support team to review your account situation and explore available options.

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