Hi @EA_cuervo,
Thanks for the clarification. I have reconnected my Xbox back to my old ea account and it has deleted everything. The account is back to level one and none of the previous cosmetic purchases I made are on it. Is there anything else I could do to retrieve them or are they gone for good ?
Community ManagerUnfortunately, the only possible way to get your content back would be to link it to the EA account where it was previously linked. If, by doing so, you still don't see the content back, then unfortunately, we're unable to recover it manually.
Hi, so would there be a way to get my money back that I spent on the game since everything was deleted on that account and I spent a good amount to get different cosmetics?
I do have my purchase history of all the times I bought apex credits so is there a way to redound or the credited on it cause I lost everything?
I reconnected to my old ea account with all my cosmetics and a very high level on apex and it has been reset back to level 1 and scrubbed of all my cosmetics. Since you guys have told me there’s nothing to do to retrieve lost data besides reconnecting to account, which I did and didn’t work, I want the money I spent on the game back or some sort of compensation for it. I have my purchase history on Xbox with all the times I spent money on the game so is there anything you can do to get me my money back?
You are a terrible manager, all of these people have lost their progress and so much money has been taken away
