Re: apex legends crash / pc shutdown / black screen

@EzyHawk Nope. Every game mode is affected. I managed just once to play for something like 5 minutes, but even this morning the game crashed even before launching from the dropship.

And with this quarantine issue i'm starting to get crazy about this XD

ok now black screen --> fan speed went just crazy --> then shutdown.

I'm worried about crushing my PC just to have some matches...

@mesantoj 

watched your dxdiag. Only part sticking out as low-end and under Apex's system req is 'Intel(R) UHD Graphics 630

I guess you're running a laptop?

However you could try to play with a few tweaks in the settings (if you get in there)

put Texture straming budget sd non, model detail as low. amd edit other stuff lower if needed. amd try windowed mode.

Also you could tey to undervolting your pc. 

However, i'm here and i'll try my best to help you get some games on without crushing your pc in yhe process

uh weird

I mean, no i'm running a pc, and my graphic card is a GEForce GTX 1660 Ti. Actually I don't get what is this Intel UHD for. (double graphic card?).

given that it's not a laptop, does undervolting can help aswell? 

Sorry I'm not that into this pc, it's a new one.

many thanks for your help, I Appreciate a lot. 

@EzyHawk 

i add the specs, just in case (from geforce experience panel)

Hey @mesantoj. 

A lot of laptops have integrated graphics that are handled by the CPU on top of the dedicated video card. Do you have the NVIDIA Control Panel installed on your PC? If so, I'd recommend taking a look to see what's currently set as the main video processor. 

To check this open up the NVIDIA Control Panel and click on Manage 3D Settings on the left side. Under Preferred Graphics Processor you should see a drop down menu. Be sure that your NVIDIA graphics card is selected there. That way your PC should be using the dedicated video card rather than the integrated graphics from the CPU. 

/Kent

hey @EA_Kent, thanks for your advice

Again, it's a desktop, not a laptop.

I checked on nvidia control panel but I really cannot find this option. I cheked out on internet and other users seem to have 3 options in the program settings menu (1. Select a program / 2. Select preferred graphic processor 3. specify the settings for this program) while on my panel the option 2 is missing. Mistery,



I tried to play today, in firing range and after 2 minutes game crashed and I got this error message (attached here)

Here you have a few steps to try out.

Please do the following:
1. Run the game as administrator
--------------------------------------------
2:  Verify that your drivers are all up-to-date
--------------------------------------------
3. Verify and Repair the game files.
--------------------------------------------
4. Repair Easy Anti Cheat 
C>Program Files x86>Origin Games>Apex>EasyAntiCheat and open easy anti chat setup
Click on "Repair Service".
--------------------------------------------
5. Do you have any third party softwares running (Anivirus, discord, firewall etc)?

> 5.1 Antivirus - Try to whitlist the game in your antivirus software and see if this helps.

>> 5.2 Discord - Discord overlay and hardware acceleration since they can cause an issue.

>>> 5.3 Firewall - Allow connections through the firewall

--------------------------------------------
6. Run CCleaner and Malwarebytes and see if the result may help your situation.<
--------------------------------------------
7. Re-install the game
--------------------------------------------
8. Changing language and then change it back to your original language (This has been reported to help in some issues).

@EzyHawk 

hi again

did all of these, but that's still stuck. this time i can't even load the lobby.

@mesantoj 

Do you run in 144hz or higher?

1. please give me the following info:
   1: Verify MS/Ping to the server in game or here: https://gameserverping.com/apex
   2: Internet speed
   3: What OS / Build do you run?
   4: All drivers updated?
   5: Any 3rd party software running like Anti-virus, discord etc?
   6: do you or any other member in the household watch youtube, streams or downloading while playing?
   7: Have you tried to repair the game or clear game cache, Read this to know how: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
   8: Have you tried using a public DNS to see if this resolve the issue?

@EzyHawk 

I tried everything, really. I updated the drivers, i rolled them back... everything. No youtube, no streaming. I'm running Win 10 64bit

OOOOOK,  i found it

comination of

1- roll back driver to 442.50

2- deactivated antivirus

3- borderless windowed mode

4- run the game as administrator + origin in compatibility mode

5- set cpu affinity to half the processors

i'm happy

thanks @EzyHawk @EA_Kent  for your assistance

@EzyHawk i thought about victory too soon

So, yesterday i managed to play about 2 hours without any problem. Then, the game crashed on a blackscreen. I saw that before, but now this seems to be the main issue.

i installed MSI afterburner to monitor a bit the specs of the GPU but everything seems fine.

now it's total randomness. sometimes, i can play just for 30 seconds, sometimes i can go on for 10 minutes, but I can't still finish a game properly

IMPORTANT: i have two monitors, one on HDMI plugged into the gpu, the other on VGA. (i use them for videoediting). I play on the first one, the bigger, deactivating the VGA one. When the game crashes sometimes the signal goes automatically on the VGA one, while the HDMI loses the signal. Afterburner detects that the connection to GPU is lost. 

any clues about what to do? 

@mesantoj 

Have you taken a look at your hardware temperatures while you're playing Apex Legends? I'm wondering if your GPU might be getting too hot and throttling itself. If you have your VGA connection plugged into your motherboard rather than your video card that could explain why only the HDMI display is losing signal. 

/Kent

hey @EA_Kent 

temperature seems fine, around 40°

i'm suspecting about voltage. Today the PC shut down while i was playing and the UPS started to bip as for an overvoltage.

how can i fix this? of course the voltage set up is blocked on afterburner and I'm afraid about frying evertyhing if I modify the BIOS.

Maybe getting another UPS?

@mesantoj 

I'm hesitant to recommend replacing hardware because I know that can be a hassle. It might be a good idea to try reaching out to the manufacturer of your power supply to see if they can offer any insight on what might be causing this. They may also have some advice on how to fix the issue as well. 

/Kent