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In almost 5 months, I never got an answer with a fix from EA. After 6 months of having to deal with this bug, looking around multiple websites for a fix and trying all of them (Wich none of them worked), the game fixed itself randomly. But in my research, I fond that a lot of people who linked their apex account to multiple platforms (by platforms I mean, amazone prime, steam, EA access, twitch) were affected by this bug. Maybe you just have to update your account info on these platforms or find a way to erase those unnecessary links since the connection between those platforms might be at cause
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