EA_Barry
Community Manager
2 years agoRe: Crashes after recent collection update
Some troubleshooting steps:
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- In the EA app, click on the game and then Manage, Repair
- Download and install all available Windows Updates
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Thanks.