Re: I have not yet received the 2000 Apex Coins I purchased on Steam！

I made a purchase on July 16, but I still haven't received any helpful advice. The case support keeps closing my cases. If I don't press "Resume," the case gets closed; if I do, it just redirects me to another website that doesn't help.

The live chat support tells me to wait for a reply from the EA team, but they never respond and just close my cases. I wanted to start a live chat again but I couldn't find the spot the start it, so in my case what can I do? To wait for them to reply me? i really don't see any comment form my cases

[CM - Edited to remove attachment with account information]

@Iroktt19 

I've edited your post to remove the attachment since it showed your full email and some other account details. Please be cautious with what you post here as everyone can see these forum posts.

If you had purchased some Apex Coins through Steam but they still have not appeared in-game, please try:

• Signing out of Steam (don't just close it)
• Closing Steam via Task Manager
• Restarting the game 

After that if the coins still haven't appeared, you would need to try either resuming a case from your case history page or creating a new case to have another advisor take a look at the situation again.