Re: Lost account
Hi @Kylelee210,
We can't help you login into your older account or make changes to the account information from the forums - this will need the support teams help if you're unable to work it yourself. The good news is that all of your content and progress is still tethered to your older account, it's not erased. You'll just need to recall the account information to log back into it. The support team can help you out with a password reset and updating the email on that account but only if you are able to pass the account ownership stage with them for security reasons. Try to work with the support team and provide the information they ask for to get passed that stage.
To your other help asks, the support team will not be able to add any skins on your new account and this scenario would be eligible for a refund. You can learn more about EA's refund policy here: How to get a refund for EA games and if you'd like to check if you're eligible, just in case, you can request a refund from here on the EA Help site. From there you’ll be able to see if your games are eligible for the Great Game Guarantee and if you have games that qualify for a refund, you can complete and submit the refund request form.
- EA_Lanna