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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Unmerge my child’s account

Hi @leena_d1995 

 

For information on linking a new account or unlinking a platform account from your EA account, check out the following help articles:

 

For additional assistance, you can reach out to our support team with the link below:

 

How to use EA Help

 

Please Note: When you unlink a Platform Account from your EA account you will lose progress and items on that account. This is because progress and items are stored at the EA account level and not the Platform account. 

 

Thanks!

3 Replies

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  • whosnext's avatar
    whosnext
    2 years ago

    So if I were to unlink my Xbox account from my dad's EA account and put it on my new EA account, what would I exactly lose? Would it be all of my data just wiped or would some stuff like stay like cosmetics and levels. 

  • whosnext's avatar
    whosnext
    2 years ago

    And If i do lose everything I don't understand why every other game with CP has no other problems with CP and only EA has the problems with people losing data when crossing over to another platform.

  • hazelheart13's avatar
    hazelheart13
    2 years ago

    My wife and I have the same issue. And youre telling me that when she unlinked her account from the "merged" account, she loses EVERYTHING. INCLUDING all the items SHE paid for. So when I do this, then I except EA to hold their end of the deal and restore the accounts as they were before the merge. Too easy kids!

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