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babaanneyutan's avatar
babaanneyutan
Not applicable
1 year ago

Refund purchase

I was going to buy 150 heirlooms with the winters haunt event  but when ı deposited it in 25 chests it was deleyad again,my game apex coin and 120 dolars were tresh also 150 heirloms and bloodhound new axe , ı want to get my money back

[CM - Edited title for clarity]

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @babaanneyutan,

    Can you clarify what's missing here?

    You were planning to purchase the event packs to get the heirloom, but didn't get the Apex Coins delivered until after it ended, is that the case?

    Or were you able to get the packs but hadn't received the heirloom after opening them? I'm not quite sure what you mean here, please provide a few more details when you get a chance. Thanks!

  • babaanneyutan's avatar
    babaanneyutan
    Not applicable
    1 year ago

    yes, ı tried to buy apex coin but the coin did not arrive in my account, ı could not get bloodhound’ new axe and 150 heirloom shards , can you help me

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