Same EA account, Steam linked, Apex profile gone after Season17 Arsenal
My Steam account has ALWAYS been linked to this exact EA account. I have NO other EA accounts, I never manually unlinked / relinked Steam on EA account settings page.
I played Apex up until shortly after Season17 Arsenal (Ballistic legend released May 2023), then I quit the game. My old account level was not very high, I cannot remember the exact number. I purchased multiple battle passes on this profile.
When I returned in August 2025, launching Apex brings up a brand‑new level‑5 empty profile. All my old skins, battle‑pass rewards and progression are completely gone.
Two different EA live‑chat agents gave me conflicting conclusions:
1. First agent Sahil noticed that the current Steam‑EA binding database entry was regenerated at a later date, insisting I must have unlinked and re‑linked Steam in the past, which I never did.
2. Second agent Sanyam confirmed my Steam has been connected for a long time, and filed a bug report for backend investigation.
Important note:
I am NOT asking to transfer progress between two different EA accounts. My Steam never went to another EA email. I only hope my original Apex profile can be restored back inside THIS EA account
