Forum Discussion

New Novice

6 months ago

The account is still unable to play normally after the ban is lifted

Some time ago, my account was hacked and banned. Recently, I unbanned my EA account and Apex account, but I still cannot play Apex Legends. Every time I enter the game, a pop-up message will pop up 3...

Midnight9746

Hero+

4 days ago

urdxth Are you seeing a ban screen or "one player in queue" when trying to get into a match?

If its a ban screen:

> EA Help | Get information on EA Account locks, bans, and suspensions

If its the "one player in queue", that's something that needs to be forwarded to EA Support to have fixed.

urdxth

Rising Novice

4 days ago

No the ban screen comes up when I'm trying to load in the game

Midnight9746
Hero+
4 days ago
urdxth wrote:
the ban screen comes up

Then yeah, you would have to appeal it with the EA TOS Team:

Midnight9746 wrote:
If its a ban screen:

> EA Help | Get information on EA Account locks, bans, and suspensions

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