Forum Discussion

1 year ago

Solved

The account shows that the ban has been lifted but I still can't play the game.

My account shows that the ban has been lifted, but I can't access the game. I didn't receive any ban emails, and EA DATE doesn't show any ban either. Even more surprisingly, the customer service can't find my ban order. But I can play on SWITCH and PS5, I'm upset and I hope to get help.

EA_Mako
1 year ago
Hey @lululukaw,

For this it would be best to reach back out to our Terms of Service team and have them review the account for any bans or suspensions.

We are not able to make any changes to your account here on the forums.

Please use these steps so our TOS team can take a look.

3 Replies

EA_Mako
Community Manager
1 year ago
Hey @lululukaw,

For this it would be best to reach back out to our Terms of Service team and have them review the account for any bans or suspensions.

We are not able to make any changes to your account here on the forums.

Please use these steps so our TOS team can take a look.
lululukaw
1 year ago
However, I think this is a bug and theoretically it shouldn't happen. I have already contacted customer service, and they told me that I don’t have any bans. But I still can't access the game, which makes me very upset because I can't play the new season. I hope there is another way to contact the TOS team so they can review my account again.
If I had other options, I wouldn't be seeking help on the forum.
I really need your help.
lululukaw
1 year ago
However, I think this is a bug and theoretically it shouldn't happen. I have already contacted customer service, and they told me that I don’t have any bans. But I still can't access the game, which makes me very upset because I can't play the new season. I hope there is another way to contact the TOS team so they can review my account again.
If I had other options, I wouldn't be seeking help on the forum.
I really need your help.