Solved
The account was hacked, and the game was banned after being retrieved
My account was hacked last year and then I got it back through customer service and Apex has been banned. I appealed three times, all of which were dismissed. What should I do now? What do I need to offer to prove that what I said is true.
Check the following link for info on securing your account:
https://help.ea.com/en/help/account/secure-hacked-ea-account/
We cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Thanks.
