Forum Discussion

2 years ago

Solved

This is my first ban and im highly upset

I was banned due to my name, which ive had since november 15,2013, i have never had a problem with my name/gamertag on any platform it has been the same for 10 years. Ive spent time and money on apex but people are getting soft

EA_QueenBee
2 years ago
Hey @geno-_-cide35755,

We're not able to help with bans here on the forums. If you'd like to raise a dispute, then you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you.

8 Replies

EA_QueenBee
Community Manager
2 years ago
Hey @geno-_-cide35755,

We're not able to help with bans here on the forums. If you'd like to raise a dispute, then you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you.
geno-_-cide3575
2 years ago
I have already sent a dispute and i refuse to wait 30 days to hear from someone i also refuse to wait 7 for this suspension to be lifted, my birthday is the 4th of march and i was gonna spend it on apex,
EA_QueenBee
Community Manager
2 years ago
@geno-_-cide35755,

Hopefully they'll get back to you sooner than that, but regardless they're the only team that can look into to this for you. If I could be more helpful I would, but bans just aren't something we have the power to change here on the forums.
XHelperZ
Hero+
2 years ago
If it helps, they typically respond around a 72 hour timeframe, though this is not guaranteed.
stillkoy
2 years ago
they responded to mine in under 2 hours i'm sure they were real thorough. Hey did you see that a bunch of linux players recently got banned? take a look https://answers.ea.com/t5/Technical-Issues/Linux-players-getting-banned/td-p/12338557/highlight/true/page/3 . I'm sure you'll find a way to defend EA again and you'll probably just blame them for using linux or something stupid again.
XHelperZ
Hero+
2 years ago
Yes I've seen that.
Do note that Linux users heavily rely on third-party software to be able to play these games, if something is changed, it could trigger EAC. (Even if it's from a reputable company)
Now this is probably not intentional as there probably is something triggering it whilst it actually shouldn't, though note that these risks of using third-party software will always exist.
This will probably be resolved once it has been recognized though, Linux should be supported as far I'm aware after all.
KibweMaryna
2 years ago
soft its not a word to describe it.

u cant write 69, ur mom and a lot of things in chat that just doesn't make sense.

if u tell some shouty kid to "[snip]" ull get banned after the was shouting and talking for 15 mins straight instead of playing the game
EA_QueenBee
Community Manager
2 years ago
Hey all, I'm gonna go ahead and lock this thread as the forums aren't a place to decide what is and isn't banworthy. There's nothing else constructive to be added here.