Forum Discussion

qtAIRz's avatar
qtAIRz
4 years ago
Solved

This Profile is not permitted to play online

When launching my game I get the "This Profile is not permitted to play online". Is there any reason for this? I just contacted support and they said I have no bans on the account. Thank you in advan...
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @qtAIRz,

    Sorry to hear about the trouble you're running into with this.

    I do see you had mentioned you've already reached out to support about this once, however it does look like the account may have been previously disabled due to someone else gaining access a while back.

    If you've already gone through these security steps, you'll need to reach back out to support so they can take another look at the account, sorry this was missed. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @qtAIRz,

Sorry to hear about the trouble you're running into with this.

I do see you had mentioned you've already reached out to support about this once, however it does look like the account may have been previously disabled due to someone else gaining access a while back.

If you've already gone through these security steps, you'll need to reach back out to support so they can take another look at the account, sorry this was missed. 

Zay69785643's avatar
Zay69785643
3 years ago

Hi, umm my account was previously banned for a couple of days then when I started playing again I started to lag non-stop, this only occurred when I got banned never before 

I also receive the same message upon logging in: This profile is not permitted to play online. See ea.com/unable-to-connect for additional information 

can anybody explain this and maybe tell me how to fix this? 

  • 45hollowpt's avatar
    45hollowpt
    3 years ago
    @Zay69785643 you can solve the problem by deleting or archiving the software and redownloading it
    • snapcrackl3p0p's avatar
      snapcrackl3p0p
      3 years ago

      I tired.. to no avail

    • loftychef's avatar
      loftychef
      2 years ago

      I have two Xbox’s and a pc. We all get the same code. I am currently unable to use one Xbox. The other I can get in if I am spamming the A button as it loads. If I wait, I’ll be stuck on the error screen. The ox works but gets thrown out of games constantly.

      wondering if it may be to do with internet speeds?

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