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fredwerd32's avatar
2 years ago

Tried merging Steam and Xbox account and Steam account is gone.

Tried merging Steam and Xbox account and Steam account is gone.

I did not get the prompt to merge my accounts, but both are currently linked to my EA account. I originally played apex on Xbox from season 5-8, and then switched to pc and played seasons 8-11 and 13-16 and just got back into the game at the end of season 19. On pc, I purchased the entire collection event for the orange wraith heirloom recolor, bought upwards of 80 packs, and had several diamond and 4k damage badges. When I went to merge my accounts, instead of merging them, I just got my xbox account put onto my pc and now my Steam account seems to be gone. I did not get any cosmetics, any of my stats, or any of my money back. At this point, I don't care if my accounts can be merged or not, I just want my Steam account, and I can't unlink anything for another 4 months.

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @fredwerd32 

    Would it be possible to get a few additional details? 

    • Are both platforms currently linked to the same EA account?
    • Has either been previously linked to a different EA account?

    Thanks!