Trying to Appeal Ban

I was banned from Apex a while ago for "cheating" it says but I appealed twice and was unbanned, then autobanned again without even playing the game. The email I received said "after 2 full investigations into your account we consider this matter closed." Which is extremely frustrating as I hadnt even done anything, I asked if maybe Razer Synapse was making a false positive and I was told they "couldnt provide any details into their internal procedures" id really like to play the game again, and its so frustrating being told there nothing i can do from support, and "2 full investigations" which i dont really believe, as i never even did well in games, or played very often at all during the bans

i really need some communication with anyone over this as i cant appeal anymore through the automated one