Forum Discussion

Seasoned Novice

10 months ago

Solved

Unable to Appeal / Ban Lifted but Apex Still Blocked

Hello EA Community / Support Team,

My Apex Legends ban was lifted and no longer appears in my ban history, but I still cannot log in. Each time I try, I am asked to link my account and then told I violated the rules, which is incorrect since there is no active ban.

I also cannot find the appeal entry anymore. The website does not show where to appeal, and live chat cannot handle ban/suspension issues.

This has been ongoing for over 60 days. Please advise how to re-open or escalate this so my account status syncs correctly and I can access the game again.

Thank you.

anticheat

Midnight9746
10 months ago
Yuk1AND5akura wrote:
Hello EA Community / Support Team

Yuk1AND5akura Hello, welcome to the EA Forums!

While this is one of the main places to chat with players from the community, the EA Support Team can be found here: EA Help: Official Support.

Yuk1AND5akura wrote:
My Apex Legends ban was lifted and no longer appears in my ban history, but I still cannot log in. Each time I try, I am asked to link my account and then told I violated the rules, which is incorrect since there is no active ban.

I also cannot find the appeal entry anymore. The website does not show where to appeal, and live chat cannot handle ban/suspension issues.

The EA Support Team do not handle EA Account bans as you would need to contact the EA TOS Team instead.

Yuk1AND5akura wrote:
This has been ongoing for over 60 days. Please advise how to re-open or escalate this so my account status syncs correctly and I can access the game again.

Sadly, banned accounts cannot be handled on the forums as that can only be handled by the EA TOS Team.

You can find out how to re-open/escalate your case here: EA Help | Get information about EA Account locks, bans, and suspensions.

8 Replies

Midnight9746
Hero+
10 months ago
Yuk1AND5akura wrote:
Hello EA Community / Support Team

Yuk1AND5akura Hello, welcome to the EA Forums!

While this is one of the main places to chat with players from the community, the EA Support Team can be found here: EA Help: Official Support.

Yuk1AND5akura wrote:
My Apex Legends ban was lifted and no longer appears in my ban history, but I still cannot log in. Each time I try, I am asked to link my account and then told I violated the rules, which is incorrect since there is no active ban.

I also cannot find the appeal entry anymore. The website does not show where to appeal, and live chat cannot handle ban/suspension issues.

The EA Support Team do not handle EA Account bans as you would need to contact the EA TOS Team instead.

Yuk1AND5akura wrote:
This has been ongoing for over 60 days. Please advise how to re-open or escalate this so my account status syncs correctly and I can access the game again.

Sadly, banned accounts cannot be handled on the forums as that can only be handled by the EA TOS Team.

You can find out how to re-open/escalate your case here: EA Help | Get information about EA Account locks, bans, and suspensions.
Yuk1AND5akura
Seasoned Novice
10 months ago
I’m not trying to handle the account ban here. The issue is that when I go to “Submit an appeal,” there’s no longer an option to send an email, and I also can’t find live chat support.
Yuk1AND5akura
Seasoned Novice
10 months ago
And my ban history shows no record of any ban, but when I try to log into the game it still says I’m banned.
Yuk1AND5akura
Seasoned Novice
10 months ago
I don’t have any channels left to appeal — the only place I can speak up is here.
Midnight9746
Hero+
10 months ago
Yuk1AND5akura wrote:
The issue is that when I go to “Submit an appeal,” there’s no longer an option to send an email, and I also can’t find live chat support.

Yuk1AND5akura Just so you know, live chat isn't able to handle bans as that is handled by the EA TOS Team, (which is done by email).

Yuk1AND5akura wrote:
And my ban history shows no record of any ban, but when I try to log into the game it still says I’m banned.

Some bans may not appear in your ban history, but those bans can still be affecting your EA Account, (so, since you are still banned in-game, you would need to reach out to the EA TOS Team again).

Yuk1AND5akura wrote:
I don’t have any channels left to appeal — the only place I can speak up is here.

If you had been told to "not expect anything further" by the EA TOS Team, that does mean that the ban will be upheld, (and since the EA TOS Team are the only ones who can handle EA Account bans, you sadly won't be able to reach out elsewhere).
Yuk1AND5akura
Seasoned Novice
10 months ago
What I mean is: before, I could submit an appeal through “Submit an Appeal,” but now in that section there is no “Email Us” option anymore. Why is that?
Midnight9746
Hero+
10 months ago
Yuk1AND5akura I'm not sure, but you could try creating a case without signing in here: contact EA Help, by clicking on "continue as a guest".

Afterwards, just fill in the boxes and you should be able to submit the appeal:
Yuk1AND5akura
Seasoned Novice
10 months ago
This method was still working for me a couple of days ago, but why is it no longer valid today? Now it forces you to log in.