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brostitute27's avatar
brostitute27
3 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and then I get another message that says “Unable to connect to EA Servers. Please check your Internet connection and try again. See ea.com/unable-to-connect for more information.” I thought it was my ISP (although I have a 150mbs connection) but I can play other online games fine. I searched around and did all the recommended steps; like resetting both my router modem and my console, it didn’t work. I also reinstalled the game and it didn’t work either. I really don’t know what to do.

52 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @brostitute27 

    Try clearing the alternate MAC address with these steps:

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @brostitute27 

    Let's make sure you do a good, thorough, restart. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • brostitute27's avatar
    brostitute27
    3 years ago

    It got fixed automatically! Thank you, must’ve been a server issue. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @brostitute27 

    Great! If you have any other issues, please reach out to us again. Good luck and have fun!

  • A8RAmitus's avatar
    A8RAmitus
    3 years ago

    Tried both solutions you presented in this thread. Still having the same issue. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @A8RAmitus 

    Are you playing on a wired or wireless connection? Also, is this happening when you first load in to Apex or do you disconnect mid-match?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @seriousdaplug 

    What system are you playing on and is a wired or wireless connection being used? Also, what steps have you tried so far?

  • wu81fksnpoze's avatar
    wu81fksnpoze
    3 years ago
    Good afternoon. I'm struggling with this problem. I have already done the recommendations here but it still says the same thing

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