Forum Discussion

4 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and then I get another message that says “Unable to connect to EA Servers. Please check your Internet connection and try again. See ea.com/unable-to-connect for more information.” I thought it was my ISP (although I have a 150mbs connection) but I can play other online games fine. I searched around and did all the recommended steps; like resetting both my router modem and my console, it didn’t work. I also reinstalled the game and it didn’t work either. I really don’t know what to do.

53 Replies

EA_Aljo
Community Manager
4 years ago
Hi there, @brostitute27

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!
brostitute27
4 years ago
Hey Aljo! I tried, It didn’t work unfortunately.
EA_Aljo
Community Manager
4 years ago
@brostitute27

Let's make sure you do a good, thorough, restart. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
brostitute27
4 years ago
It got fixed automatically! Thank you, must’ve been a server issue.
EA_Aljo
Community Manager
4 years ago
@brostitute27

Great! If you have any other issues, please reach out to us again. Good luck and have fun!
A8RAmitus
4 years ago
Tried both solutions you presented in this thread. Still having the same issue.
EA_Aljo
Community Manager
4 years ago
@A8RAmitus

Are you playing on a wired or wireless connection? Also, is this happening when you first load in to Apex or do you disconnect mid-match?
seriousdaplug
4 years ago
@EA_Aljo what’s next step
EA_Aljo
Community Manager
4 years ago
@seriousdaplug

What system are you playing on and is a wired or wireless connection being used? Also, what steps have you tried so far?
wu81fksnpoze
4 years ago
Good afternoon. I'm struggling with this problem. I have already done the recommendations here but it still says the same thing