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Hi there, @brostitute27
Try clearing the alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens. Thanks!
Please can you help me...
I've tried these steps and still having no joy. Everything is linked but it's not connecting at all
- EA_Aljo3 years ago
Community Manager
What exactly is happening? Also, are you on a wired or wireless connection?
- 3 years ago
Wireless connection.. xbox s series. As I try to connect to go online on fifa it says cannot connect to servers please go to ea.com/unable-to-connect.
I've tried everything. My Microsoft is all OK and my xbox pass is all linked to the xbox correctly aswell.
- EA_Aljo3 years ago
Community Manager
As a test, can you switch your connection to a mobile hotspot and see if that will let you connect?
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