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brostitute27's avatar
brostitute27
3 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @brostitute27 

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

CruzC4210's avatar
CruzC4210
3 years ago

Please can you help me...

I've tried these steps and still having no joy. Everything is linked but it's not connecting at all

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @CruzC4210 

    What exactly is happening? Also, are you on a wired or wireless connection?

    • CruzC4210's avatar
      CruzC4210
      3 years ago

      Wireless connection.. xbox s series. As I try to connect to go online on fifa it says cannot connect to servers please go to ea.com/unable-to-connect.

      I've tried everything. My Microsoft is all OK and my xbox pass is all linked to the xbox correctly aswell.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @CruzC4210 

        As a test, can you switch your connection to a mobile hotspot and see if that will let you connect?

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