Forum Discussion

brostitute27's avatar
brostitute27
3 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...
hunvillageboy's avatar
hunvillageboy
3 years ago

I also did everything in the thread but its not working

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@hunvillageboy 

Are you playing on a wired or wireless connection? Also, are you able to connect if you switch to a mobile hotspot? This would be just as a test and not intended as a permanent solution.

  • GameVirus59's avatar
    GameVirus59
    3 years ago

    I’ve had the same problem for a few days trying to start battlefield 2042 and I can’t get past the connecting to online services. Ive tried all of the listed solutions and even uninstalled/reinstalled the game. I’m playing on an Xbox series x with a wired connection

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @GameVirus59 @ronaldolr2002 

      We are currently experiencing an outage with our Xbox servers and are working to get this resolved as soon as possible. Thanks!

      • czforza's avatar
        czforza
        3 years ago

        Having the same issue, nothing works on fixing it.

  • GT-512's avatar
    GT-512
    3 years ago

    If connect to my phone hotspot it connects. What is the next step ? 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hello, @GT-512 

      If you can't connect using your regular, home connection, but the hotspot works, this means there's an issue with your connection. It would be best to contact your ISP to see if they are noticing any issues.

      Also, if it's been a while since you power cycled your equipment, it would be good to do that now with these steps: I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes, plug in the modem/router and let it come back online. Then, plug in your console and start it up. Let me know if that helps or not. Thanks!

       

      • GT-512's avatar
        GT-512
        3 years ago
        @EA_Aljo thank you for the help however.
        I contacted isp and they said there were no problems with my internet. Every game other than apex works fine. I also did the power cycle that you suggested i got to play a couple of games before the issue came back. It either stuck on main menu or i connect and it is stuck on preprocessing. Or works for a couple of games then back to the problems that I mentioned. Please help me fix this issue

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